Affordable luxury.  Build a capsule collection and add style to your look everyday.

ENROLLMENT IS OPEN FOR A LIMITED TIME. FIRST MONTH FREE.

FAQ's

THE SUBSCRIPTION

How do I subscribe?

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It’s super simple and easy to sign up to receive your quarterly accessory boxes.

Simply choose the subscription plan you want and fill in your profile information, add to cart and proceed to checkout. That's it!  Every third month you’ll receive your box.  

How do I unsubscribe?

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We definitely want you to hang out with us for the long term.  We have some really cool things coming up.  Our design team is working hard to curate a capsule collection for you. 

If you must leave however, we understand. To pause your subscription or to unsubscribe simply log into your account and click “Cancel Subscription” on the "My Subscription" page. 

Important: You must submit your cancellation request before the 1st of the month to prevent future charges if you’re on the monthly plan.  If you are on the quarterly plan to prevent future charges, you must cancel before the 1st of the first month of the quarter.  See billing dates below.  If you cancel after a payment has been processed we cannot refund the charge. 

If you are on the monthly plan and cancel before the third payment of the quarter has been processed you will not receive a box.  Boxes will only be issued to subscribers who have made successful payments for the entire quarter.

Contact us by email at hello@goldenstoriesbox.com with your order number or account email address if you need further assistance!

MEMBERSHIP

What are the different memberships ?

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Monthly- members are billed on the first of every month.

Quarterly - members are billed every three months. 

Annually - members are billed annually on the anniversary of their sign up date. Annual subscribers receive 15% off of their subscription.

What are the membership perks?

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Annual Members, our annual subscribers receive:

• 15% off their subscription.
• Priority shipping, their boxes are shipped out first.
• A personalized box following the anniversary of their subscription (5th box).  Personalized using the preferences that you indicated when signing up and additional information that may be requested.
• A limited edition box containing product that will be designed for and accessible to only annual members.

Style Collective, our members who have been with us for a year and have received 4 boxes, will receive:

• A personalized box on the anniversary of their subscription (their 5th box).

• A special anniversary discount.

All Members are eligible for special members’ only promo codes when available.  See the 'PROMOS & SPECIAL OFFERS' section below. 

PAYMENT

When will my card be charged?

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New subscribers can enroll during the open enrollment period each quarter and are charged immediately. Your future recurring charges, if you’re a monthly subscriber will be billed on the 1st of every month. Quarterly subscribers are billed on the 1st of the first month in each quarter (January 1st, April 1st, July 1st, October 1st).  Annual subscribers are billed on the anniversary of your subscribe date.  Charges may take up to 2 working days from the date you’re billed to show.

*Monthly members, if you subscribe between the 15th and the 30th/31st of the enrollment month, your next month payment will be charged 15 days later from your subscribe date instead of on the 1st.  This gives you a buffer so you're not charged too soon after your first payment.  All payments thereafter will be charged on the 1st of the month. 

What if my payment is declined?

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Your payment could have failed for several reasons: expired credit card, insufficient balance, etc.  Check this information with your creditor.

If your credit card has expired, you will need to update your new card payment details in your customer account.

Can I update my payment information?

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Yes. 

To change your credit and payment details, go to your customer account and from the 'My Subscription' page, select "Payment Information".

Which forms of payment are accepted?

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We accept all major credit cards, paypal, and google pay. 

Can I switch memberships?

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Yes.  If you would like to switch payment frequencies different than the one you subscribed to, please email us.  You can switch between monthly, quarterly, and annual memberships. 

Contact us at hello@goldenstoriesbox.com 

Taxes

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Sales tax is charged only on shipments to New York. 

SHIPPING & DELIVERY

Cost to ship?

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We are happy to offer free ground shipping.  We currently ship within the United States only.  Shipping is free for all Continental United States orders but may apply for territories outside (Hawaii, Puerto Rico, Alaska).

How are my boxes shipped?

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Boxes are shipped via USPS mail with tracking. 

Please note that packages will be delivered to your doorstep by the carrier.  Signature confirmation is not required.  Please ensure that your package can be delivered and left unattended.  The customer assumes responsibility of the package once the shipment has been marked as delivered by the carrier, to the address on file.  Should this be an issue for you please contact us hello@goldenstoriesbox.com

Can I update my shipping address?

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Yes.  In your customer account under "My Subscription" select "Address and Shipping Information" and make any necessary edits there. 

Important: Address updates must be made at least two before ship dates (March 15th, June 15th, September 15th, December 15th).  If received later, the package might be sent to the former address on file.  

When can I expect my box?

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We’re excited that you’re excited about your box! 

The enrollment period you subscribe in determines when you’ll receive your first box. See the schedule below. 
You will be notified by email of when your box is shipped. Please allow 5 to 10 business days from shipment date to actual delivery date at your door. However, it’s always possible that packages can encounter a few unexpected delays as it makes it way to you.  If it’s delayed for an extended time after the 10 business days please contact us at hello@goldenstoriesbox.com.

I still haven't received my box?

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To track your package shipment and arrival status, retrieve the tracking number from your shipping email or from your customer account

If after 10 days from the ship date you have yet to receive your box, please contact us at hello@goldenstoriesbox.com and we'll work to resolve the issue. 

MY BOX

How to care for my jewels?

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A product description of your pieces will be enclosed in every box in addition to a care card with tips on caring for your jewels.

Can I update my preferences?

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Yes.  When you subscribed, you indicated your earrings preferences, your bracelet size, etc. 

To update this information please email us at hello@goldenstoriesbox.com. 

Important:  Update requests must be submitted before the enrollment period ends.  
For example, if you want to update preferences for your December 15th shipping box, you must submit your updates by October 15th. 
Because we begin designing and curating boxes immediately after each enrollment period, we may not be able to accommodate preference changes thereafter.  Updates received later will be applied to the following box. 

*All boxes are not personalized, but it's important to have updated information just in case. 

Can I return or exchange?

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We do our best to hand select stylish, everyday, quality pieces that will build a capsule collection.  The pieces that make it to the box are those that are rated highly and requested by our customers. 

We also intentionally package your box like a gift –should you want to gift it to a friend. 

Unfortunately for our subscription box we don’t offer exchanges or refunds.  Due to the early preparation required to curate each box, we’re unable at this time to accommodate returns.

What if an item in my box is damaged?

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We prioritize quality and carefully review every product and every box prior to shipment.  If a product in your box is damaged please contact us within 7 days of receiving your shipment.  A member of our team will work to resolve the issue.

PROMOS & SPECIAL OFFERS

What is the referral program?

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For every friend you refer you'll get $20 off your next box.

How do you get your credit- have your friend(s) email us at hello@goldenstoriesbox.com and tell us your name and email address.  We'll verify the information and award your credit. 

Only one credit can be applied per quarter. If you refer multiple friends who subscribe in the same quarter, we'll bank your credits and credit you one $10 each quarter until you've received all of your credits.

Monthly and quarterly members, once your friend subscribes, in the next quarter we'll credit your box. 
If you are an annual member your credit(s) will be applied to your next annual payment.  Max $10 credit per quarter applies to annual members as well (total possible for annual $40 in credits). 

Credits can only be applied to active subscribers. Subscribers whose accounts are paused can not earn or bank credits during the quarter that their account is inactive.

How can I win a free box?

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Share with us your unboxing footage.  Capture video and images of you opening up your style box. Show us your favorite things.

If your submission is selected to be featured you’ll be entered to win a free box!

Are there any other special offers?

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Most promo codes are for new subscribers.  Periodically however, current members will have access to specials offers and promotions.

Be sure to subscribe to the Style-List to be the first to learn about new and exclusive offers. 

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GOLDEN STORIES BOX : STYLE-LIST

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