Affordable luxury.  Build a capsule collection and add style to your look everyday.

OFFER ENDS SOON! ANNUAL PLAN FOR LESS THAN $200

FAQ's

THE SUBSCRIPTION

How do I subscribe?

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It’s super simple and easy to sign up to receive your quarterly accessory boxes.

Simply choose the subscription plan you want and fill in your profile information, add to cart and proceed to checkout. That's it!  Every third month you’ll receive your box.  

How do I unsubscribe?

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We definitely want you to hang out with us for the long term.  We have some really cool things coming up.  Our design team is working hard to curate your collection for you. 

If you must leave however, we understand. To cancel log into your account, select "My Subscription" and click “Cancel Subscription”. 

Important: Submit your cancellation request days before the next billed to avoid future charges.  If your payment is processed and you've paid for your box, a box will be issued to you.   

Please note that all payments are non-refundable. Boxes will only be issued to subscribers who have made successful payments for the entire quarter.   

Contact us by email at hello@goldenstoriesbox.com with your order number or account email address if you need further assistance!

MEMBERSHIP

What are the different memberships ?

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Monthly- members are billed on the first of every month.

Quarterly - members are billed every three months. 

Annually - members are billed annually on the anniversary of their sign up date. 

What are the membership perks?

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Annual Members, our annual subscribers receive:

• Automatic saving on your membership.
• Priority shipping, your boxes are shipped out first.
• A limited edition box containing product that will be designed for and accessible to only annual members.

Member Collective, our members who have been with us for a year and have received 4 boxes, will receive:

• A special anniversary promotion.

All Members are eligible for special members’ only promo codes when available.  See the 'PROMOS & SPECIAL OFFERS' section below. 

*To be eligible for the 5th box perks - member must have received four consecutive boxes prior to.  If there was a pause in membership the anniversary box perks will not be available. 

PAYMENT

When will my card be charged?

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New subscribers are charged immediately. Your future recurring charges, if you’re a monthly subscriber will be billed on the 1st of every month. Quarterly subscribers are billed on the 1st of the first month in each quarter (January 1st, April 1st, July 1st, October 1st).  Annual subscribers are billed on the anniversary of your subscribe date.  Charges may take up to 2 working days from the date you’re billed to show.

*Quarterly members, if you subscribe between the 15th and the 30th/31st of the third month of the quarter, your next payment will be charged 15 days later from your subscribe date instead of on the 1st.  This gives you a buffer so you're not charged too soon after your first payment.  All payments thereafter will be charged on the 1st of the third month. 

*If you are on the monthly plan you are billed on the 1st of every month.  *Please note that monthly membership is closed. 

What if my payment is declined?

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Your payment could have failed for several reasons: expired credit card, insufficient balance, etc.  Check this information with your creditor.

If your credit card has expired, you will need to update your new card payment details in your customer account.

Can I update my payment information?

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Yes. 

To change your credit and payment details, go to your customer account and from the 'My Subscription' page, select "Payment Information".

Which forms of payment are accepted?

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We accept all major credit cards, paypal, and google pay. 

Can I switch memberships?

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Yes.  If you would like to switch payment frequencies different than the one you subscribed to, please email us.  You can switch between monthly, quarterly, and annual memberships. 

The switch can only be made during certain times within each quarter.

Contact us at hello@goldenstoriesbox.com 

Does my subscription auto-renew?

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Yes.  All subscriptions auto-renew unless you cancel. Please review our cancellation policy in the FAQ's if you would like to cancel, or email us at hello@goldenstoriesbox.com.

Is there tax?

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Sales tax is charged only on shipments to New York. 

SHIPPING & DELIVERY

Cost to ship?

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We are happy to offer free ground shipping.  We currently ship within the United States only.  Shipping is free for all Continental United States orders but may apply for territories outside (Hawaii, Puerto Rico, Alaska).

How are my boxes shipped?

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Boxes are shipped via USPS mail with tracking. 

Please note that packages will be delivered to your doorstep by the carrier.  Signature confirmation is not required.  Please ensure that your package can be delivered and left unattended.  The customer assumes responsibility of the package once the shipment has been marked as delivered by the carrier, to the address on file.  Should this be an issue for you please contact us hello@goldenstoriesbox.com

Can I update my shipping address?

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Yes.  In your customer account under "My Subscription" select "Address and Shipping Information" and make any necessary edits there. 

Important: Address updates must be made at least two before ship dates (March 15th, June 15th, September 15th, December 15th).  If received later, the package might be sent to the former address on file.  

When can I expect my box?

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We’re excited that you’re excited about your box! 

The enrollment period you subscribe in determines when you’ll receive your first box. Boxes begin shipping on the 15th of every third month.  See the schedule below. 
You will be notified by email of when your box is shipped. Please allow 5 to 10 business days from shipment date to actual delivery date at your door. However, it’s always possible that packages can encounter a few unexpected delays as it makes it way to you.  If it’s delayed for an extended time after the 10 business days please contact us at hello@goldenstoriesbox.com.

I still haven't received my box?

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To track your package shipment and arrival status, retrieve the tracking number from your shipping email or from your customer account

If after 10 days from the ship date you have yet to receive your box, please contact us at hello@goldenstoriesbox.com and we'll work to resolve the issue. 

MY BOX

How many pieces are in my box?

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We focus on quality over quantity.  There are between 1 and 2 pieces in each box.  Our guarantee is that the value of your box will always exceed the retail price.

Every piece is carefully selected to ensure that style an quality is at the forefront.

What are the jewels made of?

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14kt gold filled or dipped and have a base metal of brass or copper, and select pieces over sterling.   

Majority of the pieces in the box are Gold filled.  These pieces wear like 14kt gold over their lifetime. Gold filled is much thicker than traditional plated jewelry, it's not thin and doesn't flake.    Our pendants/charms are 14kt gold filled or raw brass.  Raw brass pieces come with polishing clothes so you can polish your pieces back to their shine and luster. 

Details about each individual piece is included in the box.

How to care for my jewels?

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A product description of your pieces will be enclosed in every box in addition to a care card with tips on caring for your jewels.

Additionally all jewels are package in a smaller jewel box or dust bag for safe keeping. 

What's the sizing?

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Being size inclusive is important to us.  Golden beauties of all sizes can enjoy the box.    

• Necklaces that are shorter than 18" will come with an extender, so they can be worn shorter or longer.

• All rings will be adjustable.  

• Tell us your bracelet size when you subscribe.  Not sure of your size? See the chart below. 

Can I see examples of box jewels?

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Absolutely! To check out pieces from previous boxes visit our Homepage or our Their Stories page. 

Can I update my preferences?

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Yes.  When you subscribed, you indicated your earrings preferences, your bracelet size, etc. 

To update this information please email us at hello@goldenstoriesbox.com. 

Important:  Update requests must be submitted at least a month before boxes begin shipping.   
For example, if you want to update preferences for your December 15th shipping box, you must submit your updates by October 15th. 
Because we begin designing and curating boxes immediately after each enrollment period, we may not be able to accommodate preference changes thereafter.  Updates received later will be applied to the following box. 

Can I return or exchange?

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We do our best to hand select stylish, everyday, quality pieces that will build a capsule collection.  The pieces that make it to the box are those that are rated highly and requested by our customers. 

We also intentionally package your box like a gift –should you want to gift it to a friend. 

Unfortunately for our subscription box we don’t offer exchanges or refunds.  Due to the early preparation required to curate each box, we’re unable at this time to accommodate returns.

What if an item in my box is damaged?

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We prioritize quality and carefully review every product and every box prior to shipment.  If a product in your box is damaged please contact us within 7 days of receiving your shipment.  A member of our team will work to resolve the issue.

PROMOS & SPECIAL OFFERS

What is the referral program?

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For every friend you refer you'll get a free gift valued up to $50 and your friend will get $10 off of their first box.

Learn more on the Partner With  Us page. 

How can I win a free box?

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Share with us your unboxing footage or your styling images.  Capture video of you opening up your box. Show us your favorite things.  Share pics of you wearing your pieces, show us how your style your looks. 

If your submission is selected to be featured you’ll be entered to win a free box!

Are there any other special offers?

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Most promo codes are for new subscribers.  Periodically however, current members will have access to specials offers and promotions.

Be sure to subscribe to the Style-List to be the first to learn about new and exclusive offers. 

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GOLDEN STORIES BOX : STYLE-LIST

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