FAQ's

THE SUBSCRIPTION

How do I subscribe?

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It’s super simple and easy to sign up to receive your seasonal accessory boxes.

Simply choose the membership plan you want, select your jewel profile preferences, add to cart and proceed to checkout. That's it!  Every third month you’ll receive your box.

How do I unsubscribe or cancel?

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We definitely want you to hang out with us for the long term.  We have some really cool things coming up.  Our design team is working hard to curate your collection for you. 

If you must leave however, we understand. To cancel log into your account, select "Manage Subscription" and click “Cancel Subscription”. 

Important: To avoid future charges submit your cancellation request at least 10 days before your next bill date.  If your payment is processed and you've paid for your box, a box will be issued to you.   

Please note that all payments are non-refundable. Boxes will only be issued to members who have made successful payments for the season.   

Contact us by email at hello@goldenstoriesbox.com with your order number or account email address if you need further assistance!

MEMBERSHIP

What are the different memberships?

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Annually - members are billed annually on the anniversary of their sign up date.

Quarterly - members are billed every three months.

Monthly- members are billed between the 1st and 7th of every month.

*Monthly plan is open for new enrollment for a limited time each season.

What are the membership perks?

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Annual Members receive:  Automatic savings on your membership and get priority shipping, your boxes are shipped out first. 

Quarterly Members receive:  Automatic savings on your membership.  

All members take advantage of the personalization features. Within each Gold Stories cyle members will recieve a personalized box and another box they curate by selecting the jewelry the want featured.

A Golden Stories Cycle is five seasons.

All members recieve a gift on their anniversary (5th box).

PAYMENT

When will my card be charged?

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New subscribers are charged immediately. Your future recurring charges are as follows:

Annual subscribers are billed on the anniversary of your subscribe date. 

Quarterly subscribers are billed on the anniversary of your subscription date. 

*Monthly subscribers will be billed between the 1st and 7th of every month.

Charges may take up to 2 working days from the date you’re billed to show.

*Monthly Members your first payment is charged on the day you subscribe. Your future charges will be between the1st and 7th of every month thereafter. If you joined after the 21st of the month your next payment will be the 7th of the following month, and every month thereafter. For members who subscribed before the 21st, all future charges will be on the 1st of every month.

For example: if your join date is October 27th: First charge on Oct. 27th, next charge November 7th, following charge December 7th, and the 7th of every moth thereafter. 

if your join date is October 9th: First charge on Oct. 9th, next charge November 1st, following charge December 1st, and the 1st of every moth thereafter. 

There must be three successful charges each quarter to fulfill full payment for your box. 

What if my payment is declined?

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Your payment could have failed for several reasons: expired credit card, insufficient balance, etc.  Check this information with your creditor.

If your credit card has expired, you will need to update your new card payment details in your customer account under 'Manage Subscription'.

Can I update my payment information?

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Yes. 

To change your credit and payment details, go to your customer account and from the 'Manage Subscription' page, select "Payment Information".

Can I switch memberships?

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Yes.  If you would like to switch payment frequencies different than the one you subscribed to, please email us.  You can switch between monthly, quarterly, and annual memberships. 

Contact us at hello@goldenstoriesbox.com.

Does my membership auto renew?

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Yes.  All subscriptions auto-renew unless you cancel. Please review the 'How do I unsubscribe or cancel' question above for details on how to cancel. You can also email us at hello@goldenstoriesbox.com if you have questions.

Is there tax?

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Sales tax is charged only on shipments to New York.

SHIPPING & DELIVERY

Cost to ship?

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We are happy to offer free ground shipping.  We currently ship within the United States only.  Shipping is free for all Continental United States orders but may apply for territories outside (Hawaii, Puerto Rico, Alaska).

How are my boxes shipped?

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Boxes are shipped via USPS mail with tracking. 

Please note that packages will be delivered to your doorstep by the carrier.  Signature confirmation is not required.  Please ensure that your package can be delivered and left unattended.  The customer assumes responsibility of the package once the shipment has been marked as delivered by the carrier, to the address on file.  Should this be an issue for you please contact us hello@goldenstoriesbox.com

Can I update my shipping address?

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Yes.  In your customer account under "My Subscription" select "Address and Shipping Information" and make any necessary edits there.

Important: Address updates must be made at least three weeks before ship dates (ship dates begin on: March 15th, June 15th, September 15th, December 15th).  If received later, the package might be sent to the former address on file.

When can I expect my box?

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We’re excited that you’re excited about your box! 

The enrollment period you subscribe in determines when you’ll receive your first box. Boxes begin shipping on the 15th of every third month.  See the schedule below. 

You will be notified by email when your box is shipped. Please allow up to 10 days from shipment date for actual delivery date at your door. Packages usually arrive sooner however, it’s always possible that there a few unexpected delays as it makes it way to you.  If it’s delayed for an extended time after the 10 days please contact us at hello@goldenstoriesbox.com.

I still haven't received my box?

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To track your package / shipment and arrival status, retrieve the tracking number from your shipping email or from your customer account

If after 10 days from the ship date you have yet to receive your box, please contact us at hello@goldenstoriesbox.com and we'll work to resolve the issue.

MY BOX

How many pieces are in my box?

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We focus on quality over quantity.  There are between 1 and 2 pieces in each box.  Our guarantee is that the value of your box will always exceed what you pay in membership, on average over 25% savings off the product retail price.

Every piece is carefully selected to ensure that style and quality is at the forefront.

What are the jewels made of?

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14kt gold filled, designed, to last, is the primary material for the jewels in your box; select pieces are high quality plated.  

Gold filled jewelry wears like 14kt gold over their lifetime. Gold filled is much thicker than traditional plated jewelry, it's not thin and doesn't flake.    Our pendants/charms are 14kt gold filled or raw brass.  Raw brass pieces come with polishing clothes so you can polish your pieces back to their shine and luster. 

Details about each individual piece is included in the box.

Please review our care instructors and quality guarantee.

How do I care for my jewels?

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A product description of your pieces will be enclosed in every box in addition to a care card with tips on caring for your jewels.

Additionally view our general care instructions here.

What's the sizing like?

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Being size inclusive is important to us.  Golden beauties of all sizes can enjoy the box.    

Necklaces that are shorter than 18" will come with an extender, so they can be worn shorter or longer.   Tell us your bracelet size when you subscribe.  Not sure of your size? See the chart below.   Finally, any rings included will be adjustable.

Can I see examples of box jewels?

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Absolutely! To check out pieces from previous boxes visit our Collection page, What to Expext page, or review member testimonials here

Can I update my preferences?

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Yes.  When you subscribed, you indicated your earrings preferences, bracelet size and initial.

To update this information please email us at hello@goldenstoriesbox.com. 

Important:  Update requests must be submitted at least a month before boxes begin shipping.   

For example, if you want to update preferences for your December 15th shipping box, you must submit your updates by October 15th. 

Because we begin designing and curating boxes immediately after each enrollment period, we may not be able to accommodate preference changes thereafter.  Updates received later will be applied to the following box.

Can I return or exchange?

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Unfortunately we don’t offer exchanges or refunds.  Due to the early preparation required to curate each box, we’re unable at this time to accommodate returns or refunds.

We aim to design and hand select stylish, everyday, quality pieces that will build a complete and timeless collection.  We also intentionally package your box like a gift –should you want to gift it to a friend. 

What if an item in my box is damaged?

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We prioritize quality and carefully review every product and every box prior to shipment.  If a product in your box is damaged please contact us within 7 days of receiving your shipment.  A member of our team will work to resolve the issue.

What is the quality guarantee?

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We pride ourselves on providing optimal quality in our jewels.  We also share very detailed care instructors for every item so they can last you for years.

If an item in your box tarnishes within 1 year we will exchange your piece.  If the original design is no longer available one of equal value will be sent to you.

This guarantee does not include physical damage as a result of wear and tear on part of the member.  This guarantee is strictly for abnormal tarnish or discoloration of your pieces. 

PERSONALIZATION

What are the personalized boxes?

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Your Personalized Box - During each cycle members will receive a personalized box in which the jewelry features their initial. When you join tell us the initial you want us to use on your jewel curation for your personalized box!  You can also opt out of personalization by selecting 'none'.  A Golden Stories cycle consists of five seasons.  Within every five seasons one seasonal box will be a personalized box. 

Curate Your Own Box - Pick the jewelry you want in your box! During each cycle members get to select the jewels for one of their boxes.  A Golden Stories cycle consists of five seasons.  One of those seasonal boxes you select your jewels.  Choose between two style options.

When the Curate Your Own Box is announced, all members are notified to make their selection. If a selection is not made by the member, the Golden Stories team will select the item.

PROMOS & SPECIAL OFFERS

What is the referral program?

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For every friend you refer you'll get a free gift valued up to $50 and your friend will get $10 off of their first box.

Learn more on the Partner With Us page.

How can I win a free box?

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Share with us your unboxing footage or your styling images.  Capture video of you opening up your box. Show us your favorite things.  Share pics of you wearing your pieces, show us how you style your looks. 

If your submission is selected to be featured you could win a free box!

Are there any other special offers?

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Most promo codes are for new subscribers.  Periodically however, current members will have access to specials offers and promotions.

Be sure to subscribe to the Style-List to be the first to learn about new and exclusive offers.

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